PrivacyPolicy.

Applies to reclaimwithtara.com, the Tara Solen customer portal, and email communications.

The short version: we collect only what we need to deliver your products, send you what you signed up for, and keep the site working. We don’t sell your data. We don’t share it beyond the payment and hosting providers required to run the business. You can request access, correction or deletion of your data at any time by emailing hello@reclaimwithtara.com.

Who we are

This website (reclaimwithtara.com) and the customer portal (portal.reclaimwithtara.com) are operated by Tara Solen, an independent psychology-backed self-help business. Contact: hello@reclaimwithtara.com.

What information we collect

We collect the following types of information when you interact with our website or purchase our products:

Purchase information: your name, email address, billing address, and payment details when you buy a product. Payment card details are processed by our payment provider (Payhip / Stripe / PayPal) and are never stored on our servers.
Account information: your email address and portal login when you access your customer portal.
Email list information: your email address (and optionally your first name) if you sign up for our email list or free lead magnets.
Website usage data: standard analytics data — pages visited, time on page, device type, general geographic location (country/city level) — collected via Google Analytics and Vercel Analytics.
Communication records: emails you send us and our replies, so we can follow up appropriately.

How we use your information

We use the information we collect to:

Deliver the products you purchase (provide portal access, send eBook files, activate meditations).
Process refunds if requested (see our 30-day refund policy).
Send you the emails you signed up for (free content, product updates, related resources).
Respond to your questions and support requests.
Understand how the website is used so we can improve it.
Comply with legal obligations (tax records, fraud prevention).

Who we share your information with

We share your information only with the third-party services required to run the business:

Payment providers (Payhip, Stripe, PayPal) to process purchases and refunds.
Hosting and delivery providers (Vercel, Supabase, Resend) to run the website and deliver your products.
Email service providers (currently transitioning) to deliver emails you’ve subscribed to.
Analytics providers (Google Analytics, Vercel Analytics) to understand website usage.

We do not sell your personal information. We do not share your data for advertising to other businesses.

Cookies

We use cookies to keep you logged in to the customer portal, remember your preferences, and understand website usage through analytics. You can disable cookies in your browser settings, though this may affect how the website functions.

How long we keep your information

Purchase and portal-access records are kept as long as your account is active, and for a further 7 years after account closure for tax and legal compliance purposes. Email list subscriptions are kept until you unsubscribe. Website analytics data is retained per Google Analytics default settings (26 months by default).

Your rights

You have the right to:

Request a copy of the personal information we hold about you.
Ask us to correct information that is inaccurate or incomplete.
Request deletion of your personal information (subject to legal retention requirements).
Unsubscribe from our email list at any time using the unsubscribe link in every email.
Object to how we use your information, or restrict our use of it.

To exercise any of these rights, email hello@reclaimwithtara.com. We’ll respond within 30 days.

Security

We use industry-standard security measures to protect your information — HTTPS for all data in transit, encrypted storage for data at rest, and access controls for our internal systems. No system is perfectly secure, but we take reasonable steps to protect what you entrust to us.

Changes to this policy

We may update this policy from time to time. The version in effect on the date of your purchase or interaction is the version that applies to you. Significant changes will be communicated by email to active customers.

Contact

For any question about this privacy policy, or to exercise your rights: hello@reclaimwithtara.com.

This privacy policy is effective as of 2026 and applies to all purchases and interactions with reclaimwithtara.com and the Tara Solen customer portal.